Roadload - Website Privacy Policy

Roadload, Inc built the Roadload website and related web services to support freight logistics, brokerage, moving industry management, and customer shipment interaction. This Privacy Policy applies to the public Roadload website, the authenticated Roadload web platform, and the Roadload move portal.

This page informs visitors and users of our policies regarding the collection, use, and disclosure of Personal Information for those who use our Service.

If you choose to use our Service, then you agree to the collection and use of information in relation to this policy. The Personal Information that we collect is used for providing and improving the Service. We will not use or share your information with anyone except as described in this Privacy Policy.

For a better experience, while using our Service, we may require you to provide us with certain personally identifiable information, including but not limited to your name, company name, email address, phone number, account credentials, documents, signatures, claim-related information, shipment-related information, and payment-related information. The information that we request will be retained by us and used as described in this Privacy Policy.

We use this information to respond to requests for information, create and secure user access, verify and support customer interactions through the move portal, process documents and signatures, support shipment and claims workflows, facilitate payment-related activity, communicate with users about their accounts or shipments, and provide and improve the Service.

Whenever you use our Service, in the case of an error on the website or while interacting with protected areas of the Service, we may collect data and information called Log Data. This Log Data may include information such as your Internet Protocol (“IP”) address, browser or user agent information, request origin and host information, the pages or features you accessed, the time and date of your use of the Service, error details, and other diagnostic information used to help us maintain and improve the Service.

Cookies are files with a small amount of data that are commonly used as anonymous unique identifiers. These are sent to your browser from the websites that you visit and are stored on your device.

This website uses cookies and similar technologies that are necessary to support login sessions, request validation, fraud prevention, and general website security. If you choose to disable cookies, some parts of the Service may not function properly.

We may employ third-party companies and individuals due to the following reasons:

To facilitate our Service;
To provide the Service on our behalf;
To perform Service-related services; or
To assist us in analyzing, securing, or improving how our Service is used.

These providers may include services that help us deliver email communications, verify that requests are made by real users, process hosted payment information, and support mapping or other operational website functions. We want to inform users of this Service that these third parties may have access to Personal Information as needed to perform the tasks assigned to them on our behalf. However, they are obligated not to disclose or use the information for any other purpose.

We value your trust in providing us your Personal Information, and we strive to use commercially acceptable means of protecting it. These measures may include secure connections, security cookies, session protections, request validation, and access controls. However, no method of transmission over the internet or method of electronic storage is 100% secure and reliable, and we cannot guarantee absolute security.

These Services do not address anyone under the age of 13. We do not knowingly collect personally identifiable information from children under 13. If we discover that a child under 13 has provided us with Personal Information, we will immediately delete it from our servers. If you are a parent or guardian and you are aware that your child has provided us with Personal Information, please contact us so that we can take appropriate action.

We may update our Privacy Policy from time to time. You are advised to review this page periodically for any changes. We will notify you of any changes by posting the new Privacy Policy on this page. Changes are effective immediately after they are posted on this page.

If you have any questions or suggestions about our Privacy Policy, do not hesitate to contact us at: support@roadload.com

Privacy policy last updated April 27^th 2026. (2026-04-27)